Easy returns
With us you do not have to comply with the complex, legally prescribed cancellation scenario. If you would like to return your goods, you can do this easily in your customer account.
Alternatively, you can of course also go the classic route.
You can find information about this and the legally required cancellation policy further down on this page.
This is how it works very easily
Return in 3 steps
1. Log in to your customer account ,
select the appropriate order and click on “request a return”
2. Wait for our reply!
We will check a request and send you a return label.
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3. Pack goods,
Stick on the return label and hand it in at the nearest DHL acceptance point.
TIP: Sometimes you can give it to the postman if you ask him nicely.
DANGER! Be sure to read the return conditions (below).
This is important to note
Return conditions
The goods must be returned within the legally valid period, in perfect, undamaged and unused condition and in proper packaging (original packaging).
We reserve the right to deduct any reduction in value or expenses due to damage, missing parts, contamination or obvious signs of use in an amount equal to our restoration costs, but at least 15% of the value of the goods. This also includes damage, marks and transport damage caused by improper packaging.
Freight costs for the return are borne by the return sender and will be deducted from the refund amount.
For returns within Germany, we can provide a return label upon request. Return shipping costs will be deducted from the refund. The amount of the return shipping costs correspond to the shipping costs.
Costs for returning within Germany:
Corresponds to the shipping costs, but at least €8.00 for parcel freight
€165.00 for freight forwarding
Costs for returning within the Federal Republic of Germany: Correspond to the shipping costs, but at least €20.00 for parcel freight
€225.00 for freight forwarding
We will only bear the freight costs for return or exchange in the event of a justified complaint that has been acknowledged by us (e.g. faulty or damaged goods).
Your legal right
Would you not like to use our simplified procedure and instead prefer to take the legally prescribed route of revocation?
Then the following information and instructions are important for you.
Instructions on revocation
Instructions on revocation
Consumer is any natural person
who concludes a legal transaction for purposes that are predominantly neither theirs
commercial or independent professional activity
can.
Right of withdrawal
You have the right to cancel this within fourteen days without giving reasons
to revoke the contract. The cancellation period is fourteen days from the day on
to which you or a third party named by you who is not the carrier
have taken or has taken possession of goods. To exercise your right of withdrawal,
you must contact us (company ide-tec KG, Erzweg 16-20, 57299 Burbach+49 2736 491340
+49 2736 491340, email address: shop@50GradNord.com) using a unique
Declaration (e.g. a letter sent by post, fax or email).
inform you of your decision to withdraw from this contract. You can do that
However, do not use the attached model cancellation form
is prescribed. To meet the cancellation period, it is sufficient that you do so
Notification of the exercise of the right of withdrawal before the end of the withdrawal period
send.
Consequences of revocation
If you cancel this contract, we will have to pay you any payments we receive from you
received from you, including the delivery costs of delivery (with the exception of
additional costs resulting from you using a different type of
Delivery selected as the cheapest standard delivery we offer
have), immediately and at the latest within fourteen days from that date
to be repaid at the time of notification of your cancellation of this contract
has come to us. We use the same thing for this repayment
Payment method that you used in the original transaction
unless something else has been expressly agreed with you; in no case
You will be charged fees for this repayment. We can the
Refuse repayment until we have received the goods back or until
You have provided evidence that you have returned the goods, depending on
depending on which is the earlier point in time. You have the goods immediately and
in any case no later than fourteen days from the day on which you notify us
inform us about the revocation of this contract, send it back to us or send it to us
hand over. The deadline is met if you receive the goods before the deadline expires
send within fourteen days. You bear the direct costs of the return
of the goods. You are only liable for any loss in value of the goods if
if this loss of value is due to a check of the nature, properties
and functioning of the goods are not due to the necessary handling of them
is.
Return shipping costs
The return itself is at your expense. You can choose to hire a freight carrier (parcel service) yourself or have us send you a return label for a fee. The cost of this label will be deducted from the refund amount.
Detailed freight and return costs can be found here:
Link to freight costs
Exclusion or premature expiry of the right of withdrawal
The right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer
are tailored.
The right of withdrawal expires prematurely for contracts
- for the delivery of sealed goods that are not suitable for return for health protection or hygiene reasons if their seal has been removed after delivery.
We also reserve the right to refuse to take back goods delivered (particularly those with a textile surface) if they are obviously damaged by pets, smoke or similar
were contaminated.
- for the delivery of goods that were declared as reduced goods (bargain goods, 2A or B goods, or similarly clearly) and reduced in price due to errors in material or workmanship.
- for the delivery of goods if, due to their nature, they were inseparably mixed with other goods after delivery.
Source: www.ra-plutte.de/widerrufsbelehrung-generator/
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• Sample cancellation form (download)